No way people are this stupid

I'm in the process of finishing my files for some of my drivers and I have to get verification of previous employment so I call up the companies and talk to whomever I need to or send a fax for them to complete. I call a fairly large company named Central Hauling and I this is what is said: Me "I need to get a previous employment verification." I can't be anymore clear than that. She says "from who?" If you're not completely baffled by what she said reread what I've wrote. My response is "Uhhhhh, from Central Hauling. I guess I don't get your question." She then says nothing and transfers me to the correct person. After thinking about it maybe her and some other people in the office play a game where they say the dumbest things and see what kind of reaction they get. I wonder what she would have said had I told her I needed a previous employment verification from "ABC Trucking" and I called Central Hauling to get it?